Frequently Asked Questions by Our Customers
 | PBXtra fits seamlessly into your network. You simply plug PBXtra into your office router, and then plug your IP phones into your network anywhere. Click to view diagram! |
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$999 you get two things: a one-server license of PBXtra Standard Edition and a brand new server with PBXtra pre-installed and configured. The software carries with it a license for unlimited extensions and comes standard with many features such as: Auto-Attendant, Music-on-Hold, Schedulers, Enhanced Voicemail, Voicemail as Email Attachments, Support for analog phones (including full cordless phones), Message Waiting Indicator, MS Outlook integration, One Touch Voice-Mail Retrieval, Stutter-tone, Dial-by-name-Directory, Unlimited Nested Menus, Telecommuter Access, Call Transfer, and Web Control Panels for both administrators and users, and many more features! |
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| Yes, even if you are NOT using VoIP. Your PBXtra server signals our co-located server farm through an internet connection. However, if for some reason your Internet is temporarily unavailable, PBXtra will still continue to function normally, provided you have at least one backup PSTN phone line. Read about PSTN-Fallback. |
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| Yes we do. And it's incredibly inexpensive! Learn more about Linking your PBXtra Servers with our Branch Office Support feature. |
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| No. All our IP Phones come with built-in Ethernet bridges which allow one Ethernet drop to work for both your PC and your IP Phone. |
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| Phonesource uses two types of servers to house PBXtra. Customers have the option of choosing a "white-box" option or a Dell Server. There are additional upgrades that can be added to these servers that provide additional redundancy and increased performance. |
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| Yes. All phones come with a one-year manufacturer's warranty. All servers come with warranties as well. Learn more about our warranties here. |
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| No. you must purchase the server from Phonesource with the PBXtra software pre-loaded. |
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| PBXtra does not come with phones, they are priced separately. You must however purchase the phone from Phonesource so we can configure it and insure that works with your PBXtra. Customers can choose from the list of compatible phones. |
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| Phonesource is continually testing IP phones, and we only support and sell those phones that we guarantee to work with PBXtra. Please check back often to see which new IP phones work with PBXtra! |
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| Yes. PBXtra is designed to expand to accommodate the use of analog phones. However you will need to order an Analog Phone Card and as many Analog Phone Ports as you have analog phones. Each Analog Phone Card can hold up to 4 Analog Phones Ports. Having an Analog Phone Card also lets you use a regular cordless phone with PBXtra. PBXtra handles analog phones very gracefully using Call-Waiting to indicate a second line (call-appearance), and Stutter-Tone is used to indicate a voice-message is waiting. |
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| No. PBXtra and all associated hardware comes pre-configured from
Phonesource. Your system will arrive to you and will be relatively plug-and-play. |
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| PBXtra is designed to expand to accommodate the use of PSTN (Public Switched Telephone Network). To use PSTN, you will need to order a Base Expansion Card and as many Analog Line Ports as you want PSTN-lines on that card. Each Base Expansion Card can hold up to 4 ports. If you want to connect to a T1/PRI line, you will need to order a T1 interface card from Phonesource. |
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| If you have an integrated Access T1 line that supplies you with internet access and phone lines on the same circuit, you can connect those phone lines to PBXtra. If your existing IAD (T1 box) has RJ-11 ports on it, you can connect them to PBXtra Analog Line Ports using standard RJ-11 cables. If your IAD has both an incoming and outgoing T1 port, you can connect the outgoing port to a PBXtra T1/PRI interface card. |
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| PBXtra is very simple to install. The server comes out of the shipping box and needs to get plugged into the wall. It then needs an Ethernet cable plugged into it (providing connection to the Internet). Then you need to assign an IP address to the server. That's it! If you have any problems on installation, we are just a phone call away! |
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| PBXtra allows you to create unlimited extensions on your system! Note, the heavier the load on the server the more RAM the server needs. 256MB is fine for 1-5 extensions, and 512MB is recommended for more than 5 extensions. |
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| PBXtra provides you with the ability to use VoIP-only, PSTN-only (Public Switched Telephone Network), or a combination of the two, with our revolutionary PSTN-Fallback feature. |
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| VoIP calls require 90Kb for the first, and 64Kb (up and down)
for each additional concurrent call.
Most ordinary small office routers are capable of gracefully handling
5 simultaneous calls. While routers with QoS capabilities (recommended) handle around 20
calls per internet T1. |
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